Shipping policy

Thank you for shopping with Hush & Hem! We strive to process and deliver your orders as quickly and safely as possible.

 

Order Processing & Dispatch

 

* Orders are typically processed and dispatched within 2–3 business days after order confirmation.

* During sale periods, festive seasons, holidays, or unforeseen circumstances, dispatch times may be longer than usual.

* Any temporary changes to our dispatch timeline will be announced on our Instagram page in advance.

 

Shipping Partners

 

We primarily ship orders through DTDC to ensure reliable delivery.

 

Customers who prefer India Post Speed Post may request this shipping option while placing their order, subject to service availability for their location.

 

Estimated Delivery Time

 

Once your order has been dispatched, the estimated delivery time is:

 

* Within Kerala: Approximately 2–5 business days

* Outside Kerala: Approximately 5–10 business days

 

Please note that these are estimated delivery timelines and may vary depending on your location, weather conditions, public holidays, courier operations, or other factors beyond our control.

 

Order Tracking

 

Once your order has been dispatched, you will receive the tracking details to monitor your shipment until delivery.

 

Delivery Delays

 

While we work closely with our courier partners to ensure timely delivery, Hush & Hem cannot be held responsible for delays caused by courier services, natural calamities, strikes, or other unforeseen circumstances after the parcel has been dispatched.

 

For any questions regarding your order or shipment, please feel free to contact our customer support team.